Urgent Appointments
To request an urgent appointment for today (Monday to Friday)
- Phone us
- Visit the surgery and speak with a receptionist.
Opening times for Dial House Medical Centre
Opening times for Ellesmere Medical Centre
When you get in touch, reception staff ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you, which may not always be a GP.
Routine Appointment
To request a routine appointment
Opening times for Dial House Medical Centre
Opening times for Ellesmere Medical Centre
When you get in touch, reception staff will ask what you need help with.
We will use the information you give us to choose the most suitable health professional to help you, which may not always be a GP.
Your appointment
We may then offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
Cancelling or changing an appointment
If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Use the NHS App to cancel or change an appointment
- Phone us
- Visit the surgery and speak with a receptionist.
Opening times for Dial House Medical Centre
Opening times for Ellesmere Medical Centre
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Evening and weekend appointments are available
- If it’s a life-threatening emergency call 999.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to see
- If you would prefer to consult with the doctor or nurse by phone or face-to-face
- If you need an interpreter
- If you have any other access or communication needs.
Home Visits
To request a home visit contact the surgery before 10.30am.
Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.
Lack of transport is not a reason to request a home visit.