Open Door Helpline closure Posted or Updated on 28 May 2025

Open Door 24/7 Helpline closure - important update

As part of the 2024 Service Review Process, Stockport ICB has taken the decision to de-commission the Mental Health Matters telephone helpline that has been in place for the last five years. A significant number of calls are made to this line each month.

Please be aware that the Open Door 24/7 helpline (0800 138 7276) will cease to operate from 1 April 2025.

Patients can use the following helplines

Pennine 24n Helpline: 0800 014 9995

NHS: 111 Option 2

Samaritans: 116123

Papyrus Hopeline: 0800 068 4141

However, the Open-Door team remains committed to providing emotional support to those in crisis - they are open 7 days a week, Monday to Friday 10am to 6pm and Weekends 12pm to 5pm. They will still be operating a drop-in service along with bookable appointments.

People can also leave a message on their answering service on the following number 0161 549 9717 and they will get back to them within 24 hours.