Booking an Appointment - Dial House Medical Centre
The doctors hold an open surgery every Monday - Friday morning 9.30 - 10.30am, which is for problems that cannot wait for a routine appointment. We also have morning, afternoon and evening surgeries by appointment only, as well as monthly Saturday morning surgeries. Please telephone for an appointment. Each patient is free to consult with any of the doctors, not only the doctor with whom they are registered. Urgent cases will always be seen by the doctor the same day. If you are unable to keep an appointment, please let the reception staff know as soon as possible.
You are also able to book an appointment online. For more information, please contact reception.
The doctors are happy to give advice over the phone on request. If no doctor is available when you phone, the receptionist will take your name and telephone number and the doctor will ring you back.
Booking an Appointment - Ellesmere Medical Centre
It is our aim to offer our patients an appointment with a primary healthcare professional (eg a nurse or HCA) within 24 hours and with a doctor within 48 hours for urgent matters which can not wait for a routine appointment. We also allow bookings for appointments to be made up to one month in advance (21 days for on-line booking). Telephone appointments with a doctor are also available and can be appropriate if you need medical advice but do not require face to face contact. If you would like a telephone appointment with a doctor, please speak to a receptionist who can arrange this. You will be asked to leave your telephone number and told that a doctor/nurse will call you within half an hour of your booked time.
We may not be able to offer you an appointment with the doctor of your choice within these challenging timescales due to annual leave, sickness or if they are fully booked. However, we will endeavour to accommodate your requests where possible. We would suggest you book a follow-up appointment with a specific doctor two weeks in advance.
In order for us to maintain this high level of access to our clinicians it is imperative that you inform us as soon as possible if you are unable to keep an appointment so that we can offer it to another patient.
Should you wish to book an appointment with one of our clinicians online, please visit our on-line booking system. Please note that you will first need to register for our online services by asking a receptionist for a personalised registration document. You may also request this in writing, sending a stamped addressed envelope with your application.
Urgent Appointments for Unwell Children
The Practice has available appointments each day for acutely ill children. If you require an urgent appointment for your child, please ring the Practice and give your child’s details and their condition to one of our receptionists. A message will be sent to the on-call doctor who will contact you and will offer you an urgent appointment, if appropriate. The on-call doctor may, however, decide to give you advice over the telephone or to issue a prescription instead. Following the initial assessment, you may also be advised to seek further medical attention if your child’s condition deteriorates or does not improve within a certain timescale. This could be at the practice, the Out of Hours Service or via A&E.
When considering if your child requires an urgent assessment the following information may be of use:
- Many common infections such as colds, coughs, sore throats and ear ache do not necessarily need antibiotics and often get better within 7-10 days.
- Some children who have seen their GP with a cough may still be coughing 2 weeks later.
- Only children with signs of more serious illness generally need to be seen by a doctor or nurse. These signs include:
- Excessive drowsiness
- Difficulty breathing or rapid breathing
- Cold or discoloured hands &/or feet with warm body
- Abnormal pains in arms &/or legs
- Abnormal colour (pale or blue)
- Persistently high temperature not responding to medication
- Persistent vomiting and diarrhoea
- Symptoms related to meningitis:
- Unusually severe headache
- A stiff neck (difficulty putting chin to chest)
- Dislike of bright lights
- A rash that does not fade with pressure
The following website may also provide further useful information:
Click here to download this information (.doc)