If you have a complaint or concern about the services you have received from anyone working in the practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. It is a procedure designed to help you. We hope that most problems can be sorted out easily and quickly, preferably as soon as they occur. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible. Please telephone the practice manager to discuss the matter.
All complaints received will be acknowledged in writing within three working days. Complaints will be fully investigated within 25 working days. If this cannot be achieved, the patient will be given regular information on progress and the reason for the delay. We do analyse and review complaints received to ensure we learn from mistakes and improve our services where needed.
You can also contact NHS England, Monday to Friday 8.00am till 6.00pm:-
NHS Commissioning Board
PO Box 16738
Tel: 0300 311 22 33
Via email: firstname.lastname@example.org
Please write ‘For the attention of the Complaints Manager’ in the subject line. Please note all patient complaints records are kept separate from their medical records.